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Shipping & Warranty

MermaidCup Menstrual Cup Warranty

All our MermaidCups come with a 12-month 1-1 exchange for any wear and tear of the cup. We also provide a 100-day risk free money back or exchange if you are unhappy with it. 

For refund: You need to send us your order details together with a photo of the cup cut up for a full refund.

Return Policy

We will make sure that the product is in good condition before shipping out to the best of our abilities, however, if you receive any defective items, we will definitely replace you a new one. 

Just snap a picture and send to us within 7 days of receiving the goods.

Due to hygiene reasons, strictly no return if you are simply unsatisfied with its color or size, please read our product description thoroughly before placing an order. 

Damaged or lost parcel

We will provide a full refund or reshipment for any damaged or lost parcel. However, we will not cover parcel not received due to inaccurate shipping address provided by the customer, this includes missing/incorrect information in any part of the address provided upon ordering.

Shipping within Malaysia 

Please visit our Malaysia store at cottonmermaid.my or our shopee store at https://shopee.com.my/cottonmermaid.

Shipping to Singapore @ Flat rate SGD 8.5

Parcels will be sent out from Malaysia Post and usually takes about 1-3 weeks to reach you. Some orders may experience a longer shipping time during peak season. This is beyond our control and we recommend contacting your local postal service to inquire further with the tracking number provided.

International Shipping @ flat rate USD10.5

We ship internationally for a flat rate of USD 10.5 per order for parcels below 500gm. Parcels will be sent from our fulfillment center in China or otherwise stated and usually takes 2-8 weeks to reach you depending on your location. Some orders may experience a longer shipping time during peak season or other reasons like customs clearance. If there a a lack of status updates in the tracking system, please contact us after 8 weeks from the date of delivery, we will send you a replacement or offer you a full refund for that.