MermaidCup Menstrual Cup Warranty
All our MermaidCups come with a 12-month 1-1 exchange for any wear and tear of the cup. We also provide a 100-day risk free money back or exchange if you are unhappy with it.
For refund: You need to send us your order details together with a photo of the cup cut up for a full refund. Refund does not include shipping cost.
Period Panties are not exchangeable or refundable except for manufacturing defects.
Return Policy
We will make sure that the product is in good condition before shipping out to the best of our abilities, however, if you receive any defective items, we will definitely replace you a new one.
Just snap a picture and send to us within 7 days of receiving the goods.
Due to hygiene reasons, strictly no return if you are simply unsatisfied with its color or size, please read our product description thoroughly before placing an order.
Damaged or lost parcel
We will provide a full refund or reshipment for any damaged or lost parcel. However, we will not cover parcel not received due to inaccurate shipping address provided by the customer, this includes missing/incorrect information in any part of the address provided upon ordering.
Shipping within Malaysia
Please visit our Malaysia store at cottonmermaid.my or our shopee store at https://shopee.com.my/cottonmermaid.
International Shipping @ flat rate USD10.5
We ship internationally for a flat rate of USD 10.5 per order for parcels below 500gm. Parcels will be sent from our fulfillment center in China or otherwise stated and usually takes 2-8 weeks to reach you depending on your location. Some orders may experience a longer shipping time during peak season or other reasons like customs clearance. If there a a lack of status updates in the tracking system, please contact us after 8 weeks from the date of delivery, we will send you a replacement or offer you a full refund for that.